Refund policy

We do not offer returns or full refunds on any purchases sold online and in-store. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you should have any issues with the item, please do not hesitate to reach out to us at info@ochreartgallery.com

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We do not offer refunds or returns, however should the item you receive be incorrect or damaged, we may offer an item exchange or partial refund. Should you have any concerns, please contact us at info@ochreartgallery.com